All prices are inclusive of VAT
Once the customer has confirmed the order he fully accepts the rules of our e-commerce site as specified here below:
TIMING AND DELIVERY MODE
As soon as we receive the order we will send you an e-mail to inform you we have received it.
Immediately after we start preparing the goods you have purchased. We carefully prepare the packaging with special materials and containers that depend on the items to be shipped. Once goods are ready to be delivered we get in touch with the courier, Bartolini, to agree the pick up the package at our warehouse and the consequent delivery at the address specified in your oder.
From your order upon the delivery of the goods to your address by the courier Bartolini it takes about 3/6 working days if the delivery is in Italy, for foreign Countries it depends on the country of destination Nevertheless considering that we also sell directly, there may be a lack of availability of some items that unfortunately our website is not able to check simultaneously with the direct sales. In this case, the delivery time can be postponed. It will be our care to inform you immediately in order to find together the best solution to fully meet your needs
RIGHT OF WITHDRAWAL
The Customer may terminate the agreement without any penalty and without specifying the reason, within 10 working days starting from the delivery of purchased products (Article 5 of Legislative Decree 185/99.) Upon written notice by registered mail at the following address :
Caffè Michelangelo & c. s.n.c
Corso italia 34,
It is possible to anticipate the above mentioned notice e-mailing the document at the following addresses:
Or by fax at the following no.:
0575 89202 .
In this notice the customer must indicate the product or products for which he intends to exercise the right of withdrawal. Products must be shipped to the address indicated above, with its original packaging, no later than 10 days after written confirmation of acceptance of the return that Caffè Michelangelo will send by e-mail to the Customer. The customer bears only the burden of packaging and shipping of the withdrawal. Caffè Michelangelo once received the package and checked the integrity of the products (PRODUCTS must not be tampered, OPENED, AND REMOVED FROM THEIR ORIGINAL PACKAGING) will reimburse the returned goods by bank transfer or paypal, within 30 days of the delivery of the return .
The wines’ vintages listed on the web site or you can see from the bottles’ label are purely coincidental. If you wish to know the exact vintage of the wine available in stock before placing the order please contact us we will provide you with all the information you need, bearing in mind that there is thepossibility of having different vintages for type of wine.The prices listed on the web site are valid for the years in the warehouse. Prices may change for specific vintage’s request. When ordering, if there are no specific requirements Caffè Michelangelo will ship the wine in stock at the price indicated in the site.
In the event of damage to the goods the customer must refuse the delivery. It will be our care to replace the item with a new delivery.Some clues to figure out if the product/s inside the packaging have been damaged during the shipping are:
The Pack is soaked (a bottle or a container that holds liquids such as wine, spirits, oil, vinegar, pickles etc. could be broken).
The pack has some big dents (it may have fallen or been crushed)
The pack is not sealed well or is partially open. In these cases, check with the courier the integrity of the goods if the goods are damaged, please proceed as per the above instruction
SHIPPING COST AND CALCULATION SYSTEM
For the postage rates please consult the dedicated section.The cost is due to the total weight of the goods ordered, the site automatically calculates the weight by adding the weight of the items ordered (weights placed by us in excess to compensate for the weight of package).
The total sum of the weight of the items determines the cost of packaging and shipping.
PERSONAL DATA RIGHTS NOTICE
Law 31.12.1996 no. 675
Protection of persons and other subjects regarding the processing of personal data'
Pursuant to art . 10 of the Law 31/12/1996 n . 675 laying down rules on 'Protection of persons and other subjects regarding the processing of personal data' , we inform you that personal data supplied by you , or acquired in respect of dealings with you or intercurrent that will be established in the future , will be processed in accordance with the legislation in question .
The treatment of the data is relevant to the performance of legal obligations , namely: inclusion and processing of data for the preparation of the compulsory accounting , preparation of tax documents and administrative proceedings regarding the supply of goods , provision of services or similar insert and update the register of our customers / suppliers for use and management purposes in accordance with the provisions of the law.
Nature of treatment
The data provided are mandatory or are required to comply with the provisions of the preceding paragraph (purpose) . Failure to consent to the processing of data can affect the contractual obligations .
The data will be entered into our database "Master Data customers and suppliers' and their treatment , which can also be made by third parties through automated tools and / or paper, will include all operations or set of operations provided by . l , letter . b) of Law no. 675/1996 and necessary to the treatment in question.
please be kindly advised that in relation to these data you can exercise the rights under Art . 13 of Law no . 675/1996 and in particular:
the right to obtain confirmation abount the existene of data relating to you and their possible treatment
the right to obtain the cancellation, correction, updating , integration and to object to the processing of data that is illegitimate . Responsible person for the personal data rights notice processing
We inform you that for the personal data rights notice processing the responsible is the legal representatives of Caffè Michelangelo & c. s.n.c